I have extensive experience in many technology related fields. I specialize in server and systems administration, help desk administration, cloud computing, hardware/software troubleshooting and repair, and much much more!

Education

American Fork High School

Graduated

Utah Valley University

Associates in University Studies – Graduated

• Relevant Coursework – Information Technology, Web Development, System Admin for Windows
• Other Coursework – Music theory, Jazz Orchestra, Wind Symphony

Utah Valley University

Bachelors in Network Administration and Security – Graduated

• Relevant Coursework – Information Technology, Enterprise Architecture Design, Information Security and Defense, Networking and Routing Management, Web Application Security, Network and Server Operations, System Admin for Linux

Work Experience

ShopHero

Dec.2022 – Now

ShopHero is an ecommerce company that specializes in designing, building, and maintaining online storefronts for individual grocery stores and grocery store chains. In my position here, I work closely with our CTO to design and build our architecture that hosts and runs our custom online storefront experience. I have experience accomplishing this on physical hardware as well as AWS. I also managed our identity, device, and access management for the company as a whole. My time here was completely remote with occasional trips to the office as needed.

My other responsibilities include, but are not limited to; managing DNS records for over 120 individual accounts their SSL certificates, developing Linux bash scripts to streamline workflows, working with our developers to make hosting solutions and assisting in coding some features in PHP, HTML, and CSS, operated as the main point of contact for IT related questions for the whole company, spearheading our ongoing PCI compliance effort including simulated social engineering campaigns and writing documentation for our data flow, working close with our account managers to meet the needs of our accounts, managing our deployment solution for our custom software, and managing our mySQL databases and access to them.

Best Buy 

Nov. 2017 – Feb. 2022

Worked with customers to learn about their technological needs and give recommendations based on what I learned about them and the discussions I had with them. Work with Clients to discuss management, repair, and upgrade options available for their laptops, desktops, and mobile devices. I’ve worked on countless desktops and laptops performing data transfers/migrations, hardware/software diagnostics, hardware installs, computer reimaging, and computer OS repair. I’m also an Apple Certified Repair Technician and have repaired physical damage on numerous Apple Devices.

Utah Valley University

Feb. 2022 – Dec. 2022

As the Apple Repair Technician, I worked on campus to provide diagnosis and repair on Apple computers for students, customers, and the campus as a whole. I worked closely with IT department leads when they had a device that needed to be repaired. I was alone in the position, so, I also have experience in managing the store front, expenses, and other parts of running a repair shop.